Warranty Policy

We stand behind the quality of our jewelry and want you to feel confident in your purchase. That’s why every piece comes with a 30-day limited warranty from the date of delivery.

This policy applies to customers in both the United Kingdom and the United States.

What Our Warranty Covers

Our 30-day limited warranty protects against:

• Manufacturing defects.
• Faulty clasps or connections.
• Breakage not caused by misuse.
• Loss of plating due to a production error.

If your item arrives damaged or becomes defective within 30 days of receiving it, we will offer:

• A free replacement, or
• A repair, depending on the situation

To claim your warranty, please email us at info@mymonikers.com with:

• Your order number
• A clear photo or video showing the issue
• A short description of the problem

What the Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear.
• Tarnishing due to exposure to water, perfumes, or chemicals.
• Misuse, accidental damage, or improper care.
• Lost or stolen items.
• Changes in preference (e.g., wrong size, color change).

Statutory Consumer Rights

This warranty does not affect your legal rights.

• UK Customers are entitled to protections under the Consumer Rights Act 2015, which allows returns or repairs for faulty items within a reasonable time period—up to 6 years.
• US Customers are protected under the Magnuson-Moss Warranty Act, which ensures fair, clear warranty practices when a warranty is offered.

Questions or Claims?

We’re here to help. If you believe your item qualifies for a warranty claim or just need assistance, contact us at info@mymonikers.com and our team will be happy to support you.