Yes, however our jewelry is not fully waterproof. To preserve the plating and quality of your piece, we recommend removing it before swimming, bathing, or engaging in physical activity.

Our jewelry is crafted with high-quality materials and finishes, including 18K Gold, 18K Rose Gold, and Sterling Silver plating. While resistant to tarnish, all jewelry can experience wear over time. Proper care will prolong its shine and finish.

Yes, our pieces are made with hypoallergenic materials and are suitable for most sensitive skin types. However, we advise doing a patch test if you are unsure.

All personalized items are made to order. For non-personalized items, stock availability is displayed on each product page.

Yes! You can personalize your jewelry by choosing chain length, color, engraving text, charms, and even upload a photo for our photo projection collection.

Production time for personalized/made-to-order items is typically 3–7 business days, but this may vary depending on the design and peak seasons. See product pages for specific lead times.

Due to the custom nature of our jewelry, orders cannot be cancelled or modified once they are in production or processing.

Simply select your desired options (chain length, color, engraving, etc.), add the item to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

Currently, we only accept orders placed directly through our website at www.mymonikers.com.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Visa. All transactions are processed securely.

Yes, once your order is placed and payment is processed, you will receive a confirmation email with your order details.

You will receive a tracking number via email once your order is dispatched. Please check your junk/spam folder as emails may be filtered.

Use the tracking link provided in your shipping confirmation email. If you haven’t received one after dispatch, contact us at info@mymonikers.com.

For In-Stock Orders: Processing time is 1–3 business days from order placement, Monday to Friday. For Personalized / Made-To-Order Orders: The Processing time is 3–7 business days. This includes personalization, engraving, assembly, and quality checks before shipping.

Our daily order cutoff is 22:00 GMT. Orders placed after this time will be processed the next business day.

We currently ship to the following locations:

• United Kingdom
• United States
• Other international locations (where available)

Shipping availability will be confirmed at checkout based on your delivery address.

Delivery times are estimated and may vary due to customs processing or local carrier delays.

Region	Carrier	Estimated Delivery Time	Tracking Available
UK	Royal Mail, EVRi	5-10 Business Days	Yes
USA	USPS, UPS, Fedex, DHL	3-7 Business Days	Yes
International	DHL, PostNL, or Local	5-18 Business Days	Yes

Delivery times are estimated and may vary due to customs processing or local carrier delays.

We ship with Royal Mail, EVRi, PostNL, UPS, USPS, FedEx, DHL, and Local.

Shipping rates are calculated at checkout based on your location and shipping method.

Free shipping may be available for select regions or promotional events. Check our homepage or cart page for current offers.

International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. These are not included in the item price or shipping cost.

Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package.

If you do not receive your tracking number within the expected timeframe, please contact us at info@mymonikers.com.

If your order is delayed or lost in transit, please contact us at info@mymonikers.com. We’ll do our best to investigate the issue with the carrier and keep you updated.

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you spot an error, contact us as soon as possible — we may be able to update it before the order ships.

If you received an incorrect item, please email us at info@mymonikers.com with a photo and your order number. We’ll resolve the issue promptly.

We’re sorry! Please contact us within 24 hours of delivery with photos of the damage. We'll send a replacement or repair as per our warranty.

If your order hasn’t shipped yet, contact us immediately at info@mymonikers.com. If it's already dispatched, we are not responsible for delivery errors due to incorrect addresses.

For non-personalized items, if the order hasn't been dispatched yet, we will cancel your order.

For personalized item, due to the made-to-order nature of our products, we cannot cancel orders once they are being processed or in production.

Eligible items can be returned within 14 days of delivery. Items must be unused and in original condition.

No, personalized and made-to-order items are non-returnable, except in cases where the item is damaged or incorrect.

Contact our customer service team with your order number and reason for return. We will provide return instructions if your item qualifies.

Once we receive and inspect the returned item, refunds are processed within 5–10 business days to the original payment method.

Yes, all our jewelry is covered by a 30-day limited warranty against manufacturing defects.

Avoid water, perfume, and sweat. Store in a dry, clean place. Gently clean with a soft cloth after use.