Product Care & Repair Policy

At My Monikers, we craft each piece of jewelry with care and attention to detail. To help your jewelry last for years to come, please follow the care instructions below. We also offer support for repairs within our 30-day warranty period.

Jewelry Care Tips

To preserve the shine and quality of your jewelry, we recommend:

• Avoid moisture: Keep jewelry away from water, perfumes, lotions, and other chemicals.
• Remove before physical activity: Take off your jewelry before exercising, swimming, or sleeping to avoid stress or damage.
• Store properly: Store your pieces in a dry, sealed pouch or jewelry box to prevent tangling and tarnishing.
• Clean gently: Wipe with a soft, dry cloth after use to maintain shine. Avoid abrasive materials or cleaners not intended for plated or delicate jewelry.

Repairs & Replacements

We offer free repairs or replacements for jewelry that arrives:

• Damaged
• Faulty
• Incorrect

To request a repair or replacement, please contact us within 30 days of delivery at info@mymonikers.com and include:

• Your order number
• A clear photo or video of the issue
• A short description of the problem

If your jewelry is eligible under our 30-day warranty, we’ll provide a repair or a replacement at no additional cost.

What’s Not Covered

Our repair support does not apply to:

• Damage caused by improper care or accidents
• Natural wear and tear over time
• Lost or stolen items
• Tarnishing due to exposure to chemicals or water

Need Help?

Have a question or need help with a piece you ordered? Reach out to our team at info@mymonikers.com and we’ll be happy to guide you through the next steps.